Exceptions Hide in Inboxes, Spreadsheets and Separate Screens
A late load shows up in the visibility tool, a missing document in someone’s inbox and a billing discrepancy in accounting’s spreadsheet. Each team watches its own screen, so nobody sees the whole picture, and the problem that touches all three teams is the one that gets missed.
One Screen Where the Agents Report to Your Team
Control Center AI gathers the alerts from every agent and from WAMS, the workflow activity monitoring system underneath the platform, and ranks them in one place. Each alert carries the workflow to resolve it, so the person who opens it can act from the same screen instead of hunting through three systems.
AI runs the routine 80%. Control Center AI is where your people lead the 20% that requires judgment.
How It Works
Unified Alerts
Collects alerts from every agent and from WAMS.
Priority View
Ranks exceptions across operations, administration and accounting.
Attached Workflows
Pairs each alert with the steps to resolve it.
Resolution Record
Keeps a record of how each exception was handled.
WAMS Is Why the Alerts Are Real
WAMS captures every task, event and exception across the platform in real time. Control Center AI reads that record directly, so an alert reflects what actually happened on the load rather than what someone remembered to enter. That data layer is the part a platform cannot add later.
Why We Built It This Way
Built in the Right Order
EKA built the infrastructure first and the optimizers second, so nothing gets ripped out when the next agent ships.
One Record, Three Seats
The same infrastructure serves carriers, brokers and shippers, because the load crosses all three and the handoff is where freight breaks.
Earned, Not Read About
The team spent decades operating freight across trucking, brokerage, freight payment, risk and insurance, which is why the agents handle the 40% of edge cases that break other AI.
Live in 2 to 8 Weeks
EKA goes live in 2 to 8 weeks against a legacy implementation of three to six months, and new agents ship on 8-week cycles.
You Do Not Have to Replace Your TMS
EKA is headless and API-first. Starting in Q1 2027, Control Center AI will deliver its work into the system you already run. EKA goes live in 2 to 8 weeks, on the records you already have.
Talk to Us About the APIOne Agent, Three Seats
Carriers and private fleets
Dispatch, safety and billing work from the same list of what needs attention.
Brokers and 3PLs
Your team handles exceptions across every load without switching systems.
Shippers
Outbound shipments across several brokers sit on one dashboard, with the exceptions already flagged.
See Control Center AI on Your Own Freight
Live in 2 to 8 weeks, on the order, route and carrier records you already have. Bring a real load and we will show you the agent working on it.
FAQs
What does Control Center AI monitor?+
Alerts across operations, administration and accounting, raised by the EKA agents and by WAMS.
What is WAMS?+
The workflow activity monitoring system. WAMS captures every task, event and exception in real time and is the data layer underneath the agents.
Does it replace the screens my team uses?+
It brings the alerts into one place with the workflow to resolve each one. The underlying load, document and billing records stay one click away.